Privacy Policy — Profezzo

Last updated: 28 October 2026

This Privacy Policy explains how Profezzo Business Services Private Limited ("Profezzo", "we", "us" or "our") collects, uses, shares and protects personal data when you visit profezzo.com, contact us, apply for a role, or otherwise interact with our services. We are committed to handling your data responsibly and in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

1. Who we are

Profezzo Business Services Private Limited is a business systems implementation firm based in Raipur, Chhattisgarh, India. For any privacy questions, contact us at jaijohar@profezzo.com.

2. Information we collect

We collect only what we need to serve you:

Information you give us — your name, email, phone number, company, message or any details you submit through our contact forms, working-session requests, job applications (including résumés), or WhatsApp.
Information collected automatically — basic technical data such as your IP address, browser type, device information, pages visited and referring links, gathered through cookies and standard web logs.
Information from third-party platforms — if you choose to connect or interact with us through a third-party service (for example LinkedIn, WhatsApp or Google), we may receive limited information that platform shares with us, strictly within the permissions you grant.

3. How we use your information

To respond to your enquiries and provide the services you request.
To evaluate job applications and communicate with candidates.
To operate, maintain, secure and improve our website and services.
To send relevant updates or communications you have asked for (you can opt out at any time).
To meet legal, accounting and regulatory obligations.

4. Cookies and analytics

We use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; some features may not work as intended if you do.

5. Social media and connected platforms

Our site and our business communications may integrate with platforms such as LinkedIn, WhatsApp and Google. When we publish or interact through these platforms using their official APIs, we access and use only the data and permissions you or the platform expressly authorise, and only for the stated purpose (such as publishing content to our own pages or responding to your messages). We do not store more of this data than necessary, and your use of those platforms is also governed by their own privacy policies.

WhatsApp numbers we connect for client businesses

We help our client businesses put their own WhatsApp number on Meta's WhatsApp Business Platform and connect it to their own business system. When a business does this through our Meta app, Profezzo Connect, using Meta's signup window, we receive from Meta: the business's portfolio ID, its WhatsApp Business Account ID, the phone number ID, display name and number, and an access key that works only on that business's WhatsApp account. We also read the number's quality rating, display-name approval and message-template status.

What we use it for: to register the number, to set up the business's own system to send and receive its messages, and to check every day that the number stays healthy.
Messages: messages between the business and its customers travel between Meta and the business's own system. They are not stored on Profezzo's own systems. Where we host or maintain that system for the business, we do so on its instructions and under our contract with it.
Payment: the business pays Meta for its messages directly. We do not hold the business's payment details.
Ending it: the business can remove Profezzo's access at any time in Meta Business Settings or WhatsApp Manager, or ask us to; we then delete the access key and the details above as described under Deleting your data.

6. How we share information

We do not sell your personal data. We share it only:

with trusted service providers who help us run our business (for example hosting, email, analytics and communication tools), under confidentiality obligations and only as needed;
where required by law, regulation, court order, or to protect our rights, safety, or property;
in connection with a business transfer (such as a merger or acquisition), where the recipient agrees to honour this Policy.

7. Data retention

We keep personal data only for as long as needed to fulfil the purposes described here, to comply with legal and accounting obligations, or to resolve disputes — after which it is deleted or anonymised.

8. Data security

We apply reasonable technical and organisational safeguards to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect your information and to address any incident promptly.

9. Your rights

Subject to applicable law, you may:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete data;
request deletion of your data, where there is no overriding legal reason to retain it;
withdraw consent or opt out of communications at any time;
raise a grievance about how your data is handled.

To exercise any of these rights, email us at jaijohar@profezzo.com and we will respond within a reasonable time.

Deleting your data

To have your data deleted, email jaijohar@profezzo.com with the subject "Delete my data", from the email address or with the phone number we know you by. A business that connected its WhatsApp number through Profezzo Connect should also say which number. We confirm by reply, delete the data within 30 days and tell you when it is done. We keep only what the law requires us to keep, such as invoices and tax records.

10. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it.

11. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date above reflects the latest version, and material changes will be posted on this page.

12. Contact us

Profezzo Business Services Private Limited
#147, Anand Nagar, Raipur, Chhattisgarh, India
Email: jaijohar@profezzo.com
WhatsApp: +91 96858 55827