Retail leaks margin in the seams: SKU drift between online and store, schemes stacking wrong at the counter, shrinkage invisible till stock-take, returns running on goodwill. We close the seams.
Process from receipt to bill to return. Perfection at SKU, scheme and reconciliation. Productivity: shrinkage drops, scheme accuracy hits 100%, online-offline stock unified.
Stock-take quarterly says variance. Source unknown. Could be theft, mis-counting, return mishandling, expiry — nobody knows by SKU or by store.
Buy-2-get-1 + 5% off + festive bonus + member discount. Counter clerk applies three of four. Customer leaves happy. Margin slips silently.
Top-line is up. Margin is flat. SKU-level margin per store is unknown. Wrong SKUs get pushed at the wrong stores.
Customer returns. Store credit, refund, exchange — which one applied? Did stock come back to the right BIN? Is GST credit-note generated? Often, no.
Online portal sells out. Store still has it. Customer drives 20 km, leaves disappointed. Unified inventory is not optional any more.
Cash drawer + UPI gateway + card terminal — three settlement files, three reconciliation streams, one tired accountant.
Frappe ERPNext or Zoho Inventory — SKU + barcode, store-wise stock + transfer, scheme matrix, daily reconciliation, GST + e-invoice.
Customer master, loyalty points, repeat-buy patterns, RFM segmentation, birthday and anniversary marketing on WhatsApp.
In-store complaint, exchange / refund workflow, online-order fulfilment exception, ticket sync from marketplaces.
A 45-minute discovery call. We come prepared with the questions retailers actually live with — scheme accuracy, shrinkage source, online-offline conflict.