Metal businesses run on a four-axis problem: weight variance, grade traceability, daily price volatility, and party credit exposure. We configure ERP, CRM and Helpdesk so all four are instrumented at the moment of action — not reconciled three weeks later.
Process the trade actually follows. Perfection at weighbridge, price-list and credit-gate. Productivity: working-capital cycle compresses 15–30 days.
PO ↔ GRN ↔ invoice never tally exactly. Tolerance bands are negotiated case-by-case. Reconciliation runs in spreadsheets a week behind.
LME, mandi rates, Joda-Barbil, Raipur scrap — rates move daily, sometimes twice. Active quotes don’t auto-update. Margin slips silently.
Sales team takes the order. Accounts checks credit two days later. Limit is already breached. Recovery cycle starts at day 75, not day 30.
A 4,000 MT rake unloads to 3 yards. Landed cost per location and per grade is calculated by approximation. Stock value drifts.
Vendor uploads delayed or wrong. ITC sits at risk. Reconciliation is manual. Mismatches eat 0.5–1.5% of margin every quarter.
Rejected lots, return-fines, scrap re-melt — treated as adjustment entries. Real waste cost is invisible at month-end.
Frappe ERPNext or Zoho Books + Inventory — configured for weight-based UOM, tolerance bands, rake costing, daily price-list propagation, credit-limit hard-stop, e-invoice + e-way bill, GSTR-2A reconciliation.
Party master with payment-history score, daily price push to active accounts on WhatsApp, RM territory and quota tracking, quote-ageing alerts, lost-deal reasons captured.
Customer complaints with weighbridge slip + photo evidence, escalation tree to plant head, link to invoice + party + RM, SLA timer, credit-note workflow.
A 45-minute discovery call. We come prepared with the questions metal businesses actually live with. We'll tell you ERPNext or Zoho before you sign anything.