Two distinct realities — hospital throughput and pharma distribution — share one common burden: regulator-grade traceability. We configure both stacks so a recall, a TPA query, or a batch audit runs as a workflow, not a panic.
Process from supplier to bedside / pharmacy. Perfection at batch, expiry and schedule. Productivity: shrinkage drops, MR effective hours rise, audits close in days.
Bill submitted day 1. Approval day 12. Deduction without reason day 30. Re-submission day 45. Cash hits day 75. Ledger of disputes runs in spreadsheets.
Consulting + procedure share + diagnostic kickback split — per doctor, per case, per pack. Calculated manually, contested monthly.
Batch in three warehouses. Expiry differs. Distributor returns one near-expiry. Replacement vs credit-note logic on a ledger sheet. 3–7% inventory shrinks to expiry.
Schedule-H, H1, X — sale needs prescription / register. POS doesn’t enforce. Audit notice arrives, records are partial.
Field force on paper / WhatsApp. RCPA capture next-day. Sample distribution audit on excel. Effective doctor-coverage is invisible.
Stock and Sale statement received from distributor. Mismatch with our dispatch. Returns claimed, replacements pending. Quarter-close is friction.
Frappe ERPNext — batch + expiry FEFO, schedule-wise sale restriction, distributor S&S import, doctor share, TPA workflow, e-invoice.
Pharma: MR call plan + RCPA + sample audit. Hospital: patient outreach, appointment reminder, corporate-tie portal, follow-up cycles.
Drug-recall communication tree, patient complaint routing, distributor service queue with replace / credit-note workflow.
A 45-minute discovery call. We come prepared with the questions hospital and pharma operators actually live with — batch, expiry, schedule, recall, audit.